message sent, message not received

It’s interesting that I’ve had two experiences with professional communication in the last couple days that left me steamed.
Both involved the whole message sent is not the message received communications model I learned years ago as a freshman in Intro. to Mass Comm. taught by the amazing Mitchell Land.
One was unintentional: due to the whole e-mail thing, but it led to something that could eventually be a huge negative.
The other involved a reporter who wrote a story based on interviews, but the quotes used were taken out of context OR the person who said them believes they were. In other words, for whatever reason, the reporter involved heard what she wanted to hear or heard something the sources interviewed didn’t intend, wrote a story and ended up stirring up controversy but also making people look bad.
In this day and age of digital communication it’s more important than ever to make sure the message sent is the message received. Looks like another lesson I’ll be teaching on a regular basis.

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2 responses to “message sent, message not received

  1. that doesn’t sound like good news! So far I haven’t had anyone complain about us taking things out of context. Things IN context have gotten us angry phone calls though simply because they didn’t want stuff to run…

    I saw Andrew on TV last night! haha, he’s such a politician

  2. I didn’t see it. Dang!
    And I think a lot of times people believe the reporter gets it wrong when they simply write what was said but the person quoted doesn’t realize how they sounded until the words come out in the paper.

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